Refund & Cancellation Policy

Last updated: July 2026

At Better Recharge, your satisfaction matters. This policy explains when and how you can cancel an order or request a refund.

1. Order Cancellation

• You may cancel your order any time before it is shipped for a full refund.
• Once an order has been dispatched, it can no longer be cancelled, but it may be eligible for return as described below.
• To cancel, contact us at betterrechargecare@gmail.com with your order details.

2. Returns & Replacements

We accept returns within 7 days of delivery if:

• The product arrived damaged or defective, or
• You received an incorrect item.

To be eligible, the item must be unused, in its original condition and packaging. Please share clear photos of the issue along with your order ID when raising a request.

3. Non-Returnable Situations

• Products that have been used, washed or damaged after delivery due to misuse.
• Requests made more than 7 days after delivery.

4. Refund Process & Timeline

• Approved refunds are processed back to your original payment method via Razorpay.
• Refunds are typically credited within 5–7 business days of approval, depending on your bank or card issuer.
• Where applicable, refunds will include the product amount; shipping charges (if any) are non-refundable except in cases of a damaged, defective or wrong item.

5. Direct Seller Buy-Back / Repurchase

In accordance with the Consumer Protection (Direct Selling) Rules, 2021, a registered Direct Seller has the right to return currently marketable, unsold products purchased for resale and to have them bought back on reasonable commercial terms:

• Cooling-off / buy-back window: a Direct Seller may return unsold, unopened and resalable stock within 30 days of the date of purchase.
• Condition: products must be unused, unopened, in their original saleable packaging and still within any shelf-life / marketability period.
• Refund: on approval, the price paid for the returned stock is refunded to the original payment method via Razorpay, less any actual costs (e.g. shipping, or benefits/commissions already paid out on that stock, where applicable), as permitted under the Rules.
• How to request: email betterrechargecare@gmail.com with your seller ID, invoice/order details and the quantity being returned. We acknowledge buy-back requests within 48 hours.

There is no mandatory purchase to register or to remain a Direct Seller, and no Direct Seller is required to buy products to participate in the compensation plan.

6. Contact Us

For cancellations, returns, buy-back or refund queries, contact us at betterrechargecare@gmail.com or via our Contact page.